Our Policies

Safety is our primary concern. With that in mind, Moon Bounce Busters reserves the right to cancel any reservation that, in the opinion of the Moon Bounce Busters representative, it deems a danger or jeopardizes safety in any way.

Cancellation Policy:
All cancellations, other than weather- related as describe in the weather policy, must be made at lest 3 days prior to your event or be subject to a cancellation fee of $50.

Delivery Policy:
Free delivery, setup, and takedown within 40 miles of our stocking location in Stafford, VA. Otherwise the following delivery fee shall be imposed: $2.00 per mile as determined by www.mapquest.com

Weather Policy:
In the event of bad weather, you will be given the option to cancel 2 hours prior to the event and not be charged a cancellation fee.

Equipment will not be set up in the following conditions; rain, snow, high wind, muddy conditions, or temperatures below 40° F.

It is strongly recommended that you reserve an alternate indoor location for your event (such as a church, school gym or community center).

If you choose to have us come and we are unable to set up due to weather conditions (rain, snow, wind, mud) and any equipment is setup, the full rental price will apply.

Delivery Policy:
Moon Bounce Buster orders include delivery and setup within a 40 mile radius of our stocking location. Mileage charges in excess of the 40 mile radius will incur a $2.00 per mile delivery charge. All mileage calculations are base upon information obtained from www.mapquest.com.